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RRRESERVOIRLab
Method5 min read

The first two weeks should produce nothing

The most useful part of a branding project is the part with nothing to show for it. That is also the part clients are most often asked to skip.

There is a moment near the start of most branding projects where a studio produces something to look at. A direction, a territory, a wall of images. It arrives early because it is reassuring, and because a client who has just committed budget wants evidence that something is happening.

It is also the moment the project quietly goes wrong.

What the images are actually doing

A mood board is a decision disguised as an option. By the time three directions are on a wall, the range of what the brand could become has already been narrowed: by taste, by whatever the studio has been looking at that month, by what photographs well. Nobody voted on that narrowing. It simply happened, before anyone had looked at how the brand behaves.

You cannot design against a behaviour you have not watched.

What we do instead

For the first fortnight we produce notes. Where people hesitate. What they skip. Which words they use when they describe the brand to someone else, and how far those are from the words on the website. What competitors have already claimed, and what nobody has bothered to claim at all.

None of it is presentable. All of it is the reason the next six weeks are not a guess.

The honest cost

This is slower at the start and faster in the middle. Projects that begin with observation tend to have shorter revision cycles, because arguments about taste get replaced by arguments about evidence, and those resolve.

If a fortnight of no visible output feels expensive, it is worth asking how much of the last rebrand was based on anything at all.

Next note

Restraint reads as confidence